Holan was engaged to design and deliver a customised suite of learning programs to build employee capability in performance, goal setting, conflict resolution and underperformance management across the Department.

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APPROACH

To meet this goal, Holan deployed an experienced team of learning and development specialists to develop and deliver a customised suite of learning programs including: 

• Individual development planning and goal setting
• Performance management fundamentals for managers
• Managing underperformance 
• Managing conflict at work

Each program included the development of a participant workbook, facilitator guide, practical activities and presentation materials. 

The client was able to successfully roll out a comprehensive and best-practice suite of learning programs that provide managers and staff with the skills, tools and confidence to effectively manage performance, set clear expectations and address workplace challenges. 

The tailored programs and supporting materials ensure a consistent approach across the Department, promote practical application of learning, and build long-term capability in core people management practices.

Holan Group’s continued involvement in delivery is further embedding these behaviours and strengthening a culture of accountability and high performance.