Artificial intelligence is rapidly becoming part of everyday professional service delivery. At Holan Group, we recognise dearly that while AI unlocks meaningful efficiencies and capability uplift, it also brings important responsibilities around data handling, privacy, accountability, and meeting Commonwealth expectations.

To stay ahead, we took a proactive approach to set clear rules for responsible AI use and to equip our people with the training and confidence to apply AI safely and ethically.

Our clients, particularly within the Commonwealth, expect disciplined, compliant and ethical use of emerging technologies. This initiative ensures every member of our team understands their obligations when using AI, reinforces our alignment to government standards, and protects the trust placed in us across sensitive environments.

Our Approach

We brought together experts from our Legal & Assurance and Learning divisions to design and deliver a practical, evidence-based uplift program grounded in current regulatory guidance.

Key components included:

• Policy and governance uplift: Defined clear operating rules aligned with the PSPF, Privacy Act, and APS AI Ethics Principles.
• User-focused requirements: Engaged teams to understand day-to-day AI use and translate risks into practical compliance expectations.
• Digital training delivery: Introduced a mobile-friendly, scenario-based learning module with auditable participation and knowledge checks.
• Assurance that keeps up with change: Implemented monitoring, version control, and continuous updates as regulation evolves.

Outcomes

This program has given our people the clarity and confidence to use AI responsibly, improving compliance and supporting safer adoption across client delivery.

Importantly it positions Holan to continue innovating, while maintaining trust, ethical standards, and readiness for emerging regulation.