Delivering major reform requires more than implementing projects. It requires demonstrating that the intended benefits are being realised.
A Commonwealth department in the health sector engaged Holan Group to strengthen the benefits realisation management capability of its New Aged Care Act Program, ensuring the value of the reform could be measured, monitored and communicated across government and the aged care sector.
Working alongside stakeholders across the department and the Aged Care Quality and Safety Commission, Holan developed a comprehensive suite of benefits management artefacts that established a clear line of sight between program delivery, strategic objectives and meaningful outcomes.
The challenge
A current state assessment identified that while significant work was underway to deliver the New Aged Care Act Program, the approach to benefits realisation required greater maturity and consistency. Program-level benefits needed to be aligned with broader strategic objectives, supported by meaningful measures and assigned ownership to enable effective governance and reporting.
The department also recognised the importance of building internal capability so that benefits realisation became an embedded practice rather than a reporting exercise.
Approach
Holan deployed an experienced Benefits Realisation Management specialist to design and implement a practical, organisation-wide approach to benefits management.
The engagement included:
- Developing benefit logic models — facilitating workshops to map program activities, outputs, outcomes and benefits against Ageing and Aged Care Group strategic objectives.
- Designing meaningful benefit measures — working with policy, data and reporting stakeholders to develop quantitative and qualitative measures that demonstrate program value.
- Strengthening governance — defining benefit ownership, reporting responsibilities and monitoring processes to support ongoing program oversight.
- Building capability through collaboration — engaging stakeholders across the department and the Aged Care Quality and Safety Commission to establish a shared understanding of benefits realisation and encourage long-term adoption.
Outcome
Improved benefits management capability. The engagement significantly strengthened the Program’s benefits realisation maturity by establishing a consistent framework for identifying, measuring and reporting benefits.
A comprehensive suite of benefits artefacts. Holan delivered program benefits, benefit logic models, benefit measures, benefit profiles and a centralised benefits register to support ongoing governance and reporting.
Stronger alignment with strategic objectives. Comprehensive benefit logic modelling demonstrated how program activities and deliverables contribute to broader Ageing and Aged Care Group objectives, providing greater confidence in the value being delivered.
Sustainable governance. Defined benefit ownership, supported by practical monitoring and reporting tools, established a credible foundation for demonstrating the long-term impact of the Program for the department, the aged care sector and older Australians.
Want to learn more?
Demonstrating the value of complex reform requires a clear framework that links activities to measurable outcomes.
Holan Group helps government agencies build practical benefits realisation capability that supports effective governance, accountability and decision-making. Speak with our team about how we can help your next program deliver measurable value.
What We Offer
Benefits Realisation Management
Designing practical benefits frameworks, governance models and reporting processes that demonstrate the value of strategic programs and reforms.
Benefit Logic Modelling
Developing logic models that clearly connect activities, outputs, outcomes and benefits to organisational objectives.
Stakeholder Engagement
Facilitating workshops and collaborative processes that build ownership, alignment and confidence across complex programs.
Performance Measurement
Designing meaningful quantitative and qualitative measures that support effective monitoring, reporting and continuous improvement.
Frequently asked questions
What is benefits realisation management in health?
It is the process of measuring whether health reforms are delivering better outcomes for patients, providers and the broader health system.
Why is benefits realisation important for health reform?
Why is benefits realisation important for health reform?
What is a benefit logic model?
A benefit logic model shows how reform activities contribute to improved outcomes for the health system, service providers and consumers.
How are the benefits of health reform measured?
Through agreed measures, reliable data and regular reporting that track progress towards strategic objectives and expected outcomes.
How does Holan Group support health reform programs?
We help health agencies design practical benefits frameworks, measures and governance processes that demonstrate the impact of complex reform programs.
